The following terms and conditions apply to Siam Rehab programmes, occasionally the website has inaccurate or old information, this document overrides all others on the website.
Included in our treatment programmes are lodging, meals, excursions, therapeutic massage, personal training, Muay Thai Boxing, use of resort facilities, a team of experienced professional counsellors and support staff who provide a high level of comfort and care. In fact the only things not included in the fees are your pocket money for cigarettes (if a smoker), airfare to Chiang Rai and hospitalization (if required), medication (if needed) and visa extesnsions.
More about Detox and Medication at Siam Rehab
If you are booked into the Siam Rehab programme and do not arrive on your reservation date you agree that all terms and conditions as if you arrived on the day expected, this includes refund policy, etc. Your programme will also begin on the day of your expected arrival and your completion date will reflect that.
At Siam Rehab we only accept clients into the programme who are committed to recovery and want to change their lifestyle. We also maintain our fees at the lowest possible rates in order to help people regardless of economic situation. In order to maintain our fees at such a low rate for the quality of programme offered, we need to rely on our clients. A cancellation can affect the viability of the programme.
When booking at Siam Rehab the deposit is non-refundable as this is to secure your place in the programme and other potential clients will need to be turned away. The balance of fees is due upon arrival. If for any reason a client chooses to leave in the first 4 days after arrival, 50% of the balance paid will be returned to you. However Siam Rehab will never give a client a cash refund as having a significant amount of money in Thailand could lead to all kinds of trouble. Your refund will be transferred to you in your country of origin once you are home safely. *Please note: We require permission from the revenue department to transfer refunds back to you without having to pay the tax on the funds, this can sometimes take 2 to 4 months.
In some extreme cases a client can be discharged with no refund offered, this would only be done for breaking serious rules or criminal behaviour. Some examples are; being found intoxicated or on non-prescribed drugs in the rehab, violence towards a client or staff member, being in possession of alcohol or illegal drugs or non-prescribed medication, having a sexual relation with another client, racism or other socially unacceptable behaviour, verbal threats towards another client or staff member, suicide threats/attempts, self-harming attempts. Please note this is not an inclusive list.
*If you come to Siam Rehab under a scholarship programme or at a discounted fee there is no refund for the first month of treatment if you choose to leave in the first 5 days. This is due to the fact that we have had to turn other people away that were willing to pay the full programme fees.
Note: All refunds must be agreed on prior to discharge and departure from Siam Rehab, future requests after clients have already departed, will not be considered.